## Can you accept customized products?  

Yes, we can customize products according to your size specifications, photos, and requirements.  

## Do you offer free samples?  

Sample charges will be deducted from the total order amount after confirmation.  

## Can you provide brand engraving?  

Yes, we offer brand customization through hot stamping, laser engraving, or silk printing.  

## How long does production take?  

Production time depends on the product type and quantity. For small orders, it typically takes up to 15 days.  

## Can you help me create my own design?  

Yes, our professional development team specializes in OEM and ODM services. You can share your ideas or provide a design draft, and we'll handle the rest.  

### What about the sample fee and time?  

Sample production takes 7–15 days. The cost is based on materials and product size and will be refunded upon placing an order.  

### How do you ensure product quality?  

Every product undergoes a step-by-step inspection by our team before shipment.  

### Regarding our after-sales service?

We can Provide free guidance and promise to provide a solution within 24 hours.

### What are your payment terms?  

We require a 30% deposit before production, with the remaining balance due before shipment.