## Can you accept customized products?
Yes, we can customize products according to your size specifications, photos, and requirements.
## Do you offer free samples?
Sample charges will be deducted from the total order amount after confirmation.
## Can you provide brand engraving?
Yes, we offer brand customization through hot stamping, laser engraving, or silk printing.
## How long does production take?
Production time depends on the product type and quantity. For small orders, it typically takes up to 15 days.
## Can you help me create my own design?
Yes, our professional development team specializes in OEM and ODM services. You can share your ideas or provide a design draft, and we'll handle the rest.
### What about the sample fee and time?
Sample production takes 7–15 days. The cost is based on materials and product size and will be refunded upon placing an order.
### How do you ensure product quality?
Every product undergoes a step-by-step inspection by our team before shipment.
### Regarding our after-sales service?
We can Provide free guidance and promise to provide a solution within 24 hours.
### What are your payment terms?
We require a 30% deposit before production, with the remaining balance due before shipment.
